The following exceptions apply to our returns policy. No refunds or exchanges can be given on items made to your specification, custom made items, tailor-made items, made to measure items, unless there is a manufacturing defect, the goods are not as ordered (see below). Gift cards/ eGiftcards / vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

We offer a 100% money back guarantee if you are not happy with your purchase and we have provided the material/fabric.

If you provide your own material/fabric, unfortunately, we can only offer a 5% refund if you are not happy with the finished product.

Please always check your measurements before ordering.  To assist you, here is our measurement guide.

Please also see our size guide to assist you.

If you have any queries, or you are not sure about your measurements, please call us on 01438-211744 and we may be able to arrange a video call to discuss further.  

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