Questions and answers

Prices are in pounds sterling (GBP) and include UK VAT where it applies. If you choose another country or currency, the price is converted at checkout, and your bank may charge its own fees.

Yes. Checkout runs on Shopify, and your payment is taken securely by our payment providers. We never see or keep your full card details.

Contact us as soon as you can and we’ll do our best before it leaves us. You can cancel most orders within 14 days of delivery. Made-to-order and custom-made pieces can’t be cancelled once we’ve started making them, unless they’re faulty.

Many of our pieces are made from printed and woven African cloth, so pattern placement, colour and finish can vary slightly from piece to piece and from the photos. Screens also show colours differently. These natural differences are not a fault.

Ready-to-ship pieces leave us within 2 to 4 working days. UK delivery then usually takes 2 to 4 working days, and international delivery 5 to 8 working days. Working days are Monday to Friday, not including UK bank holidays.

Made-to-order and custom-made pieces are made to your size first, which usually takes about 14 days. Each piece shows its own making time when you choose it. If your order has ready-to-ship pieces too, we send everything together once it’s all ready, unless you ask us to split it.

Yes, standard UK delivery is free on orders over £50. Other delivery costs are shown at checkout before you pay.

Yes, we deliver to many countries. International orders usually arrive 5 to 8 working days after dispatch, and delivery costs are shown at checkout. Your country may charge import duties, taxes or customs fees, which are paid by you, and customs checks can add to delivery times.

You’ll get an email with a tracking link as soon as your order leaves us.

Email sales@africanclothingstore.co.uk or call +44 1438 211744 and we’ll take it up with the courier for you.

Yes. You can return ready-to-ship pieces within 30 days of delivery. They must be unworn and unwashed, with the tags still attached, ideally in the original packaging.

These pieces are cut and sewn to your size or your choices, so we can only take them back if they’re faulty or not what you ordered.

For a refund on a ready-to-ship sale piece, tell us within 14 days of delivery, then send it back within 14 days of telling us. After that, and up to 30 days from delivery, we can offer an exchange or store credit.

Email sales@africanclothingstore.co.uk or use the contact form on our Help page with your order number and the pieces you’re sending back. Then send them, packed securely, to JT Aphrique Ltd., Unit 41, The Mall, Luton LU1 2TD, United Kingdom, by a tracked service. Unless the item is faulty or wrong, the cost of returning it is yours.

Once your return arrives and passes our checks, we refund your original payment method within 5 to 10 working days. Your bank or card provider may take a few more days to show it.

Contact us as soon as you can, ideally within 48 hours of delivery, with photos. We’ll put it right with a repair, replacement or refund, and we’ll cover the cost of sending it back.

Sizes are shown in UK sizes, and each product page has a size guide. Please check it before you order. If you’re between sizes or unsure, contact us and we’ll help.

Yes, pieces in our Custom made range are made to your size or your choices. They usually take about 14 days to make (each piece shows its own making time), and because they’re made for you, they can only be returned if they’re faulty.

Wash Ankara, dashiki and kente prints cold, inside out, with similar colours, and iron on the reverse. Dry clean embroidered pieces, or give them a brief cold hand wash, and never iron over the embroidery.

JT Aphrique is run by JT Aphrique Ltd., a company in the United Kingdom. We sell contemporary African clothing for women, men and kids.

Our shop is at Unit 41, The Mall, Luton LU1 2TD. Please call +44 1438 211744 before you visit to check we’re open.

Email sales@africanclothingstore.co.uk, call +44 1438 211744, or use the contact form on our Help page.