Orders and Contract
Your order for goods is accepted and a contract is formed between African Clothing Store and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by African Clothing Store, nor at the point in time that you receive an email from African Clothing Store acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by African Clothing Store, or may be cancelled by you. Exceptions apply to orders for custom made, tailor-made or personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading Exceptions To The Returns Policy. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, African Clothing Store shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases made in-store will be charged the day the goods are despatched/purchased in-store.
General
Please note in particular that if you are under 18, you must inform a parent or guardian about African Clothing Store’s Terms & Conditions and our Privacy & Cookie Policy. In addition you need to obtain their consent to the Privacy Policy and Terms and Conditions before placing an order with African Clothing Store. Our Website is not intended for use by customers under the age of 18, and we will not knowingly collect any information from any person below the age of 18. So if you’re under 18 years old, please ask your parents or guardian before ordering.
Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.
Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have a large number of products on our Website and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
Prices do not include delivery charges which will be added to your total prior to you placing your Order.
Placing Your Order
Please ensure that you use our measurement guide & size guide before placing your order to ensure the best fit.
Orders are submitted via the Website in the following way:
Once you are ready to make a purchase, click on ‘Add To Basket’ to add the Product you wish to purchase to your Basket. Then proceed by clicking ‘Checkout’ to log into our secure servers to complete your Order. By clicking ‘Checkout’ you are deemed to have accepted our Terms & Conditions.
You will be asked for your billing details and email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order.
If you have already registered with us you may enter your sign-in details to access your account.
You will be required to enter your shipping and billing address details if this is your first Order or do not have an account. If you have an account, you can use the address details from your account or add a new shipping address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
You will then be required to select either standard shipping or next day delivery. The shipping / delivery charges will then be added to the amount you will be charged. By clicking on ‘Checkout’, you are confirming you wish to make an Order and are accepting these Terms of Sale.
Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to, however you can use a different shipping address.
Once you submit your Order, we will usually then send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). At this point the contract between us (“Contract”) is formed and we will process the payment details you have given to us to take payment for your Order.
You will receive a further email from us confirming despatch of the Product(s) to the shipping address you have requested.
You should check each email for accuracy and let us know immediately if there are any errors.
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.
If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from the African Clothing Store Website Customer Services.
If you have any problems with your Order, please contact our Website Customer Service department at [email protected] or telephone us on (+44) 01438 211744. Lines open 9am – 9pm, 7 days a week.
Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully, before checking out. Please see the section above for your rights to cancel.
All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as custom made / tailor-made clothing, customised clothing, made to measure curtains, fabric sold by the metre and personalised goods), or pierced jewellery items. You must inform us of your wish to cancel in writing either by email, letter or call 01438 211744 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items. Please refer to the terms relating to the supply of those goods: Terms & Conditions for Custom Made / Tailor-Made Products. Additional delivery charges will not be refunded if you cancel or return your order.
Delivery
We will arrange for delivery of the products and aim to deliver your order by the timing for your selected delivery method.
For delivery information, including costs, please see our Shipping & Delivery page. These delivery charges are dependent on your location.
Products
The images of the products on the Website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
Any products purchased must not be made available for resale.